Avaya Aura Experience Portal
Give Your Customers an Experience That No One Else Can
- Engage with your customers when and where they want on the devices of their choice. Every customer interaction holds the promise of making a positive impression and advancing your competitive advantage.
- Connect with customers in new ways, taking advantage of all the popular channels available with Avaya Aura® Experience Portal—including mobile, voice, video, email, and SMS text.
- Orchestrate a personalized interaction with each customer. Even when you have hundreds, thousands, or millions of customer connections, you can design and manage all the different interactions from a single multichannel application platform.
Be as mobile as your customers. Deliver a seamless, persistent customer experience with mobile capabilities. Dynamic menus let customers check order status, connect with tech support, talk to a live agent. Customers hear estimated wait times and the option to receive a return call. Full context is provided to the agent, so the agent is always prepared to assist customers.
Support self-service consumers through low-effort apps. Deliver contextual information to an agent so a customer can easily transition from one channel to another. Your agent sees all information that the customer already provided.
Proactive maintenance and resolution
The following planned preventative works can also be included within any contract
Our Maintenance Helpdesk is available in accordance to the support model you choose, Additional Support is available outside of contracted hours if required
Our experts have years of experience in Installation of Avaya Proactive Contact Dialer, as this solution requires lot of consultation and understanding with a Dialer expert which includes:
Compliance, Disaster recovery and Business continuity.
DBSL can carry out auditing as part of a compliance test for your disaster recovery and business continuity plans. Such an audit is essential to ensure that any built in continuity measures are effective and we may be able to identify further best practice measures that will improve the resilience of your telecoms solution.
We provide customised training for custom need which includes:
DBSL Support Model
We understand that every organisation is different and so we offer fully flexible support plans which includes: