Avaya Proactive Contact – Destiny Business Solutions Limited

Avaya Proactive Contact


Avaya Proactive Contact

Create and Manage Outbound Campaigns and Customer Communications

We are market expert in Avaya Dialer solutions and have years of experience in installing and maintaining Avaya proactive contact Dialer. Destiny Business Solutions Limited (DBSL) was founded in 2011 focusing to provide communication solutions service and maintenance to large scale enterprises in the UK. With highly experienced contact center engineers, DBSL provides the best in service and maintenance to some of the biggest companies in the UK. The company has a proven track record, It has the quickest response and resolution time which make us the most reliable company in the service delivery industry. With more than 15 years of experience, our engineers are experts in the latest technologies and can foresee the products evolution.

Proactive Contact Version

Avaya Proactive Contact 3.x, 4.x, 5.x and PG230

Proactive Contact Features

  • Avaya’s premier dedicated outbound dialer
  • Ability to deliver one-way outbound notifications
  • Available in PG230 Hard Dialer or CTI Soft Dialer deployment models
  • Three types of blending
    • Predictive Agent Blending
    • Preview Agent Blending
    • Intelligent Call Blending
  • Scales up to 4,500 agents
  • Supports multi-tenancy

Proactive maintenance and resolution

The following planned preventative works can also be included within any contract

  • Six monthly system health check-up.
  • Update Patches and check the relevant PSN issued by Avaya.
  • Free system firmware upgrade (subject to validation).

Our Maintenance Helpdesk is available in accordance to the support model you choose, Additional Support is available outside of contracted hours if required

Our experts have years of experience in Installation of Avaya Proactive Contact Dialer, as this solution requires lot of consultation and understanding with a Dialer expert which includes:

  • Requirement gathering & Data Collection
  • Understanding the current infrastructure

Compliance, Disaster recovery and Business continuity.

DBSL can carry out auditing as part of a compliance test for your disaster recovery and business continuity plans. Such an audit is essential to ensure that any built in continuity measures are effective and we may be able to identify further best practice measures that will improve the resilience of your telecoms solution.

We provide customised training for custom need which includes:

  • Dialer administrator training
  • Advance Dialer administrator training
  • Business partner support training

DBSL Support Model          

We understand that every organisation is different and so we offer fully flexible support plans which includes:

  • Standard Support contracts
  • 24×7 Support contracts
  • Flexible Ad-Hoc Hourly Support

Related Products

  • Custom Reports Solution
  • Quality Monitoring & Call Recording
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