Care Levels – Destiny Business Solutions Limited

Care Levels


There are four levels of service will be offered as a part of the line rental product. These levels are defined by the response times of Openreach engineers to reported faults.

Level 1
Clear by 23.59 day after next, Monday to Friday, excluding Public and Bank Holidays. For example, report Tuesday, clear Thursday.

Level 2
Clear by 23.59 next day, Monday to Saturday, excluding Public and Bank Holidays. For example, report Tuesday, clear Wednesday.

Level 3
Report 13.00, clear by 23.59 same day. Report after 13.00 clear by 12.59 next day, seven days a week, including Public and Bank Holiday.

Level 4
Clear within 6 hours, any time of day, any day of the year.

Change Care Level

Edit the line rental in question in your control panel and an option to modify the care level is available to you.

Raising Faults

Edit the line rental in question and an icon to carry out diagnostics is available. Select a test which is most appropriate for the fault in question. Once complete an option to escalate to Openreach is available to you. Tracking facilities are available to you to see the work completed by Openreach.

in Landline